I can’t read a Jom article via Facebook or other social media

One issue users face is clicking on a Jom link via an app on your smartphone. For instance, a Jom essay that’s been shared on Facebook, Linktree, Google or any other platform. Even though you’re actually signed in to Jom on your phone’s default browser, you may find the article paywalled. Why? It’s because the third-party app has taken you to its own internal browser. They want to keep you within their “universe”.  It’s a little annoying, and affects many subscription products, though the solution is easy once you get the hang of it: you simply have to copy the link, and paste it in your phone browser (where you’re already logged in). 

Step 1: Ensure you’re logged in to Jom via your regular browser. (See “How do I sign in to my Jom account?” above.)

Step 2: When you see a Jom link on Facebook (or other sites), click on it.

Step 3: You’ll most likely be taken to a browser contained within the app. Click on the three dots at the top right.

Step 4: Click on Copy link. And then paste that link into your regular phone browser (where you’re logged in). You won’t have to log in again there.

Note: Different apps will have different ways of allowing you to do this. For instance, with Telegram (see image below), after you click on the link, you click on the three dots in the upper right, and then click on “Open in”. That’ll take you to your regular browser.

I want to change my account name or e-mail

Step 1: Log in to your Jom account

Step 2: On the home page, after you have logged in:

• Click on the “Account” tab in the top-right corner

• Here you can see your:
  a. E-mail address
  b. Credit card details
  c. Subscription tier (Member, Supporter, Patron)

Step 3: Click the “Edit” icon in the top right corner

Step 4: In the account pop-up, click the “Edit” button

Step 5: Update your name and/or e-mail

Step 6: Click the “Save” button to confirm your changes

I want to change my subscription tier

Step 1: Log in to your Jom account

Step 2: On the home page, after you have logged in:

• Click on the “Account” tab in the top-right corner
• Here you can see your:
  a. E-mail address
  b. Credit card details
  c. Subscription tier (Member, Supporter, Patron)

Step 3: Click the “Change” button located next to your current subscription tier.

Step 4: You will be redirected to the Membership selection page.

Step 5: On this page, you can choose from the three tiers:
a. Member
b. Supporter
c. Patron
Each tier has a monthly and a yearly billing option.

Step 6: After selecting your desired membership type, click the “Choose” button.

Step 7: You will be taken to a confirmation page. No additional payment details will be required. The payment will be charged to the credit card currently linked to your account.

I want to change my credit card

Step 1: Log in to your Jom account

Step 2: On the home page, after you have logged in:

• Click on the “Account” tab in the top-right corner

• Here you can see your:
  a. E-mail address
  b. Credit card details
  c. Subscription tier (Member, Supporter, Patron)

Step 3: Click on the “Edit” icon in the top-right corner

Step 4: Click the “Update” button next to your credit card info.

Step 5: You will be redirected to a secure payment page.

Step 6: You can update your payment method:
a. Via the Link portal (if you use Stripe’s Link for faster checkout), or
b. By manually entering your new card details in the standard form.

My issue is not listed or was not resolved

Should the issue persist, or should you have a problem not listed here, please e-mail us at community@jom.media with these details: 

• Your full name
• The e-mail address associated with your Jom subscription
• The estimated date you signed up for a Jom subscription
• A clear description or screenshot of any error message received

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We’re here to ensure you have smooth and secure access to your membership benefits. Thank you for being a valued member of Jom!